Every piece is carefully made to order in Los Angeles, California. Please allow the amount of days indicated on each item for us to create your garment. Each item requires a different amount of time due to the handmade processes. Please let us know if a rush order is required and we will try our best to accommodate.
TRACKING YOUR ORDER
Once your garment has been created and is ready to ship, you will receive an email containing your order details and tracking number. You can then use this to track your order online. Your tracking number will not activate or be traceable until the parcel is scanned in, at the first courier-specific sorting facility, generally, 24 hours after you receive your shipping notification. Weekends, holidays, and inclement weather conditions are not factored into delivery time and may cause delays. For security reasons, KIMBERLY PARKER ATELIER will require a signature upon delivery.
RETURNING YOUR ORDER
If you would like to return an item, please contact Client Services at info@kimberlyparkeratelier.com Authorization and return instructions will be emailed to you. Once your package reaches our warehouse, please allow 2 business days (depending on peak times) for your return to be inspected and processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued, and you will receive a confirmation email.
RETURN POLICY
Kimberly Parker Atelier offers complimentary return shipping. We obtain returns of unused, unworn, unwashed, unaltered and non-damaged items within 14 days from the date you received your order. The items must be returned with untampered tags and in original packaging, including all boxes, hangers, garment bags, and other packaging materials. If any of these items are removed the item will not comply with the Returns Policy and will not be refunded. Returns are not accepted on international orders.
REFUNDS
Once your return is processed, a refund will be issued to the original payment method account. You should see the refund on your bank statement within 5-10 business days, depending on your financial institution.
PAYMENT METHODS
Kimberly Parker Atelier accepts Visa, MasterCard, and American Express. We can only accept one credit card at the time of purchase.
DAMAGED ITEMS
If you received a damaged item, please contact Client Services immediately at info@kimberlyparkeratelier.com. If possible, include images of said damages.
US SHIPPING POLICY
Please allow 24 hours from order submission for your order to be processed + the number of indicated days on your item for us to create your garment.
GROUND SERVICE: 2-5 Business Days COMPLIMENTARY
2 DAY AIR: Order must be placed by 12pm PST. No weekend or holiday deliveries. $35 FLAT FEE
NEXT DAY AIR: Order must be placed by 12pm PST. No weekend or holiday deliveries. $45 FLAT FEE
Any orders received after 12pm PST will be processed the following business day.
INTERNATIONAL ORDERS
We ship around the world. Please note that the buyer is responsible for any additional fees and taxes charged by customs in your country, as well as ensuring the imported product complies with your local laws. For more details on those costs and procedures, please contact your local customs authority.
Note: Kimberly Parker Atelier does not collect duties or taxes for international orders. UPS will notify you of any duties or taxes your respective country levies on your purchase. The recipient must make this payment directly to UPS prior to receiving their order.
CONTACT US
We would love to hear from you. For general information, please email: info@kimberlyparkeratelier.com and we’ll get back to you as soon as possible.
