In order to reduce waste and environmental impact, every piece labeled “made on demand” is made just for you so we only produce what is ordered. Please allow the amount of days indicated on each item for us to create your garment. Each item requires a different amount of time due to the handmade processes. Please let us know if a rush order is required and we will try our best to accommodate. Any garment labeled “one-of-a-kind” means there will only be one of them, it is pre-made, and will be shipped within 24 hours of order.
TRACKING YOUR ORDER
Once your garment has been created and is ready to ship, you will receive an email containing your order details and tracking number. You can then use this to track your order online. For security reasons, Kimberly Parker Atelier will require a signature upon delivery.
RETURN POLICY
Kimberly Parker Atelier offers complimentary return shipping. We obtain returns of unused, unworn, unwashed, unaltered and non-damaged items within 14 days from the date you received your order. The items must be returned with untampered tags and in original packaging, including all boxes, hangers, garment bags, and other packaging materials. If any of these items are removed the item will not comply with the Returns Policy and will not be refunded.
RETURNING YOUR ORDER
If you would like to return an item, please contact kimberly@kimberlyparkeratelier.com. Authorization and return instructions will be emailed to you. Once your package reaches us, please allow 2 business days (depending on peak times) for your return to be inspected and processed. When your return has been accepted, your refund will be issued, and you will receive a confirmation email.
INTERNATIONAL ORDERS (outside of the US)
We ship around the world. Kimberly Parker Atelier does not collect duties or taxes for international orders. UPS will notify you of any duties or taxes your respective country levies on your purchase. The recipient must make this payment directly to UPS prior to receiving their order.
CONTACT US
We would love to hear from you. For general information, please email: kimberly@kimberlyparkeratelier.com and we’ll get back to you as soon as possible.
